Privacy Policy

Last Updated: 1 June 2025

At Vida Hair & Beauty, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website, book an appointment, or visit our salon.


Who We Are

Business Name: Vida Hair & Beauty
Address: 11 Adelaide Rd, Chalk Farm, London NW3 3QE, UK
Phone: (+44) 20 7586 9900
Email: support@vidahairandbeauty.com

Opening Hours:
• Tuesday & Thursday: 10:00 AM – 6:00 PM
• Friday: 10:00 AM – 7:00 PM
• Saturday: 9:30 AM – 6:00 PM
• Sunday & Wednesday: Closed


Information We Collect

a. Information You Provide

  • Name, phone number, email address

  • Booking details and treatment preferences

  • Health conditions or allergies (if relevant to service)

  • Payment information (handled via secure third-party gateways)

b. Automatically Collected

  • IP address

  • Browser/device details

  • Website browsing behaviour

  • Cookies (see Section 8)


How We Use Your Information

  • To process and confirm appointments

  • To personalise your experience

  • To send service reminders and updates

  • To manage payments securely

  • To improve our website and services

  • To send promotions (if opted in)


Legal Basis for Processing

We process data under:

  • Contract (service agreements)

  • Consent (marketing or optional communications)

  • Legal obligations (e.g. financial records)

  • Legitimate interest (e.g. customer support)


Sharing Your Data

We may share your data with:

  • Booking platforms (like Fresha)

  • Payment providers (Stripe, PayPal)

  • IT or marketing support providers

All partners are GDPR-compliant and use encrypted channels.


Data Retention

We retain personal data as long as needed to:

  • Fulfil services

  • Comply with legal obligations

  • Improve our services

After that, data is securely deleted or anonymised.


Your Rights Under UK GDPR

You have the right to:

  • Access or update your data

  • Request data deletion

  • Object to certain uses

  • Withdraw consent

  • File a complaint with the ICO

Contact: support@vidahairandbeauty.com


Cookie Policy

We use cookies to:

  • Improve functionality and performance

  • Analyse site usage

  • Provide relevant content

Types of cookies:

  • Essential Cookies: Core website functions

  • Analytics Cookies: Help us improve

  • Marketing Cookies: Tailor content for you

You can manage cookie preferences in your browser settings.


Security Measures

  • SSL encryption across the site

  • Secure payment processing

  • Restricted access to customer data

We continuously update our systems for optimal protection.


Third-Party Links

Our website may include links to external platforms (e.g., online bookings). We are not responsible for their privacy practices. Please review their policies.


Terms & Conditions

By using our services, you agree to:

  • Booking Policy: Cancel or reschedule at least 24 hours in advance to avoid fees.

  • No-Show Policy: Repeat no-shows may result in blocked bookings.

  • Medical Disclosure: You must inform us of allergies or conditions affecting treatments.

  • Service & Pricing: All prices are in GBP and subject to change.

  • Right to Refuse: We reserve the right to refuse service for inappropriate behaviour.


Changes to This Policy

We may update this policy. When we do, we will revise the “Last Updated” date at the top of the page. Continued use of our services implies your acceptance of any changes.


Contact Us

Vida Hair & Beauty
📍 11 Adelaide Rd, Chalk Farm, London NW3 3QE, UK
📞 (+44) 20 7586 9900
📧 support@vidahairandbeauty.com

🕒 Opening Hours:
Tuesday & Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 9:30 AM – 6:00 PM
Sunday & Wednesday: Closed